FAQ

How do the letter packages arrive? 

- All letters arrive in a boring brown envelope, addressed to the person that made the initial order.

How are the letter packages sent? 

- All letters are sent 1st class with Royal Mail. Christmas orders will end one week PRIOR to last royal mail delivery dates to ensure delivery is made.

How many children can go on a letter?

- To keep our letters really personal and not too long we recommend 2 children on one letter. However we can do up to 4 per one letter. We like to include small details that will surprise the children, to really amp up the magic. Too many children on one letter takes away from the truly personal experience. 

What is the reindeer food made from? 

- Our reindeer food is 100% safe for use in your garden. Each packet contains wildbird seed, oats and grass seed. No glitter is used and we use recycled paper bags.